Working pattern: Varied shifts including early mornings (from 6.30am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview
Posted by Travel Trade Recruitment • £25K/yr to £29K/yr
You will serve as the primary point of contact for customers who have issues with our products or services, working to resolve their complaints while maintaining a positive customer experience.
We are looking for a self-motivated, customer service focused individual who is passionate about delivering exceptional service and can handle and resolve complaints effectively and efficiently with the ultimate goal of achieving customer retention and loyalty.
Our client is an award-winning leading luxury travel specialist who are very well-established and extremely successful within their sector.
Join our dedicated Customer Service team at a leading company where quality and exceptional customer experience are at the heart of what we do.
As a Customer Service Administrator, you will be instrumental in delivering first-class service through multiple channels, including telephone, email, and Salesforce.
This role requires a focus on processing customer orders, handling enquiries, and ensuring first-time resolution of all customer queries while adhering to departmental KPIs.