A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department.
The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
Our established and growing client based in Caerphilly are looking to recruit a Customer Service Executive to join their busy but friendly team.
The role is to provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service is provided to customers and colleagues alike.
Are you looking for an office based role and have retail/ customer service experience?
If providing an efficient administration service is important to you and you want to advance your career with a $9 billion leader, that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we'd love to hear from you.
Ready to grow your career with a global leader that understands that our success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues.
We also recognise that this success is down to having a brilliant administration function to ensure the business runs smoothly, and now we are looking for another addition to join our wonderful team.
You'll do everything from checking off deliveries to dealing with enquiries or ensuring that the shelves are fully stocked with well-presented products.
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Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
General
We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
General
We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
Process customer installation requests accurately and efficiently.
Maintain accurate records of all orders and installations.
Role Overview
Responsible for coordinating the supply and installation of our products, ensuring smooth and efficient operations from order processing to final installation.