Role Overview:
Responsible for coordinating the supply and installation of our products, ensuring smooth and efficient operations from order processing to final installation.
Key Responsibilities
Order Management:
- Process customer installation requests accurately and efficiently.
- Maintain accurate records of all orders and installations.
Supply Coordination:
- Liaise with Production and Despatch to ensure the product is complete for installation.
- Resolve any Production supply issues or discrepancies promptly.
Installation Scheduling:
- Coordinate with installation teams to schedule fittings.
- Communicate installation schedules to customers and ensure their availability.
- Manage any changes or rescheduling requests efficiently.
Customer Service:
- Serve as the primary point of contact for customers regarding order and installation queries.
- Provide exceptional customer service, addressing any concerns or issues promptly.
- Follow up with customers post-installation to ensure satisfaction.
Administrative Tasks:
- Prepare and maintain documentation related to orders and installations.
- Generate reports on supply and fit activities for management review.
- Assist in the development and implementation of process improvements.
Experience/Skills:
- Proven experience in a similar role.
- Experience with order processing and scheduling.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with inventory management software is advantageous.
- Detail-oriented with a high level of accuracy.
- Customer-focused with a professional demeanour.
- Ability to work independently and as part of a team.
How to Apply:
Submit your CV and a cover letter detailing your relevant experience and why you're the perfect fit for this position.