In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
Provide support administrating and delivery of the Household Support fund - FSM vouchers and other activities
Supporting Performance team/CBC gathering key information from School and providers to accurately process vouchers and ensure smooth delivery of vouchers through informed decision making
Liaise with external colleagues including providers of education, social workers, schools to ensure effective communication on the HSF vouchers.
In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
Other duties include: Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions.
Experienced Business Analysts are needed to join our team at Central Bedfordshire Council to drive value for the business through improving processes and ensuring the best IT solutions are selected to support our business both now and into the future.
The vacancy has 1 contract role for 24 months and 2 contract roles for 12 months.
This hybrid role involves working from home and any CBC offices, including Priory House, Shefford.