Posted by Hays Specialist Recruitment Limited • £15.72/hr
Working within the Customer services team you will be supporting the team to answer incoming telephone calls and emails which could be about matters such as: changing/amending direct debits/updating tenant information/ logging repair requests and creating work orders, taking payments.
Working for a local charity providing vital support to the operations and customer services team.
You will also help support the team with various administration tasks which will include, managing 3 inboxes, downloading the out of hours report in the morning and actioning any follow up required, supporting benefits and universal credit portals, liaising with surveyors for inspection orders, creating purchase order numbers, updating housing management systems, and any other administration tasks to fully support the team.
Our client, based in Sawston, is looking for a full time Customer Service Administrator to join their lovely yet busy Customer Service team.
This is a unique role being that it is a split role being 60% Customer Service and 40% Logistics and they are looking for someone with experience in both areas.
This is a lovely, varied role where you will be able to utilise your strong administrative and customer service skills.
If you can put customers first, problem solve and resolve issues quickly and efficiently, coupled with being a skilled communicator with high standards and a proactive approach, we would love to hear from you.
This is a busy role where Customer Service plays a pivotal role to maintain high customer satisfaction levels.
Our client, a well-established organisation is seeking a Customer Service Executive to join their thriving team.