??�????? Customer Service Representative ????�???
School Hours Role 9am - 2pm
Are you a proactive and driven individual who thrives in a fast-paced environment? Do you have a passion for providing outstanding customer service? Our client, a well-established organisation in the brewing supplies industry, is seeking two Customer Service Representatives to join their dynamic team. This is an on-going position, offering an hourly rate of £13.00.
?? Key Responsibilities:
- Efficient Order Processing: Accurately process customer orders, ensuring on-time delivery and data accuracy.
- Customer Communication: Respond promptly via phone, email, and other channels to provide excellent customer support.
- Complaint Resolution: Handle customer complaints with professionalism, investigating and resolving issues to ensure a positive experience.
- Coordination with Sales and Warehouses: Collaborate with internal and external sales teams, as well as warehouses across the UK and Europe, to ensure smooth order fulfilment and resolve logistical challenges.
- Record Keeping: Maintain accurate and up-to-date customer service records, complying with company policies.
- Meeting KPIs/CSI Targets: Contribute to overall team success by meeting or exceeding Key Performance Indicators and Customer Satisfaction Index targets.
?? Qualifications and Skills:
Proven customer service experience, preferably in a sales or logistics environment.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy in order processing and record keeping.
Ability to handle complaints professionally and work towards positive resolutions.
Familiarity with customer service software and order processing systems.
Ability to multitask and prioritise in a fast-paced setting.
A proactive, driven, and team-oriented mindset.
?? Benefits:
Our client offers a range of benefits, including a pension scheme, paid holiday, free on-site parking, and unlimited tea and coffee. Additionally, employees enjoy discounts on products and access to wellbeing support.
Are you ready to join a vibrant customer service team in the brewing supplies industry? Don't miss this opportunity to make an impact and deliver exceptional service to customers! Apply today by sending your CV and a cover letter highlighting your relevant experience to [email protected]
�?�? Join our client's team and be part of their success story! �?�?
Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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