You will be the first point of contact for customers and will work across the business to resolve product and service problems.
As part of the customer service tram, you will be working as part of a team to provide high levels of customer service to ensure customer satisfaction at all times.
The Just Recruitment Group is currently recruiting for a Customer Service Representative for their client based in Braintree, Essex.
Your responsibilities will encompass managing assets, coordinating installations, resolving issues, handling RMAs (Return Merchandise Authorizations), maintaining vendor relationships, and configuring payment devices.
Reporting to the Head of Operations, as an Operations Specialist specialising in the Point of Sale (POS) industry, you will play a pivotal role in ensuring the seamless provisioning, maintenance, and support of POS systems across our network.
We are leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS, and payment solutions.