Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
General
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Receive and process customer purchase orders accordingly.
General
Pertemps are currently recruiting for an experienced Customer Service Administrator to join a growing distribution business, serving the retail channels, based in Andover.
Claims Customer Support Handler: We are looking for Claims Customer Support Handlers to join our Third-Party Assist team in Eastleigh on a full time or part time, permanent basis.
Due to expansion of our Third Party Assist Department we are growing our Team into Eastleigh for our induction group starting on Monday 8th July!
You will be required to work shifts including 1 in 3 Saturdays.
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
General
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
We are keen to attract new talent who can make a difference in our workplace.
Draper Tools is a family business with a rich history, a strong, supportive 'family culture' and a passion for continuous improvement.
This means that all candidates who are offered a role and go on to start in a permanent role with us, will receive a bonus of £750 gross (pro rata if part-time) in their first month's pay.
Pertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham Basingstoke.
Working Monday to Friday with one day every other weekend.
Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer.
This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair resolution.
The successful candidate will become an integral part of a team committed to enhancing customer satisfaction and loyalty.