Customer Service Administrator
Pertemps are currently recruiting for an experienced Customer Service Administrator to join a growing distribution business, serving the retail channels, based in Andover. This is a full time, permanent position.
Responsibilities:
- Receive and process customer purchase orders accordingly
- Providing status updates to customers
- Responding to customer and updating tracking and invoice numbers on relevant customer portals
- Communicate with customers via phone and email, responding to their enquiries
- Support customers with complaints or any returns
- Liaising with the warehouse team to ensure timely customer deliveries
- Providing excellent customer service
Requirments:
- a minimum of 5 years within an administration position
- Strong understanding of order processing
- Basic accounts knowledge a bonus
- Sales support experience is desirable
- Proven interpersonal skills by telephone and email
- Excellent attention to detail
- Microsoft proficient
The Customer Service Administrator position:
- Monday to Friday, 9am - 5pm
- £23,000 - £25,000 staring salary
- Staff discount
- 20 days holiday, rising 1 per completed year of service, plus bank holidays
If you are interested in this Customer Service Administrator position, please apply below with an up-to-date CV or give Jemma a call at Pertemps.