Handle a high volume of calls and emails related to council tax and housing benefits.
General
Role summary - The Customer Fulfilment Centre Advisor will be responsible for providing excellent customer service to residents who are enquiring about their council tax and housing benefits.
The successful candidate will be required to handle a high volume of calls and emails and will need to have excellent communication skills and attention to detail.
Reed Public Sector is actively recruiting for Customer Fulfilment Centre Advisor for a local authority in Berkshire
The Customer Fulfilment Centre (CFC) Advisor is a crucial service delivery role in the Customer Fulfilment Centre which assists by providing high performing, effective and consistent services to residents, businesses and partners.
This role which sits in our Customer Fulfilment Centre (CFC) will provide a comprehensive, high quality customer focused service on behalf of Council Tax, Housing Benefits.