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Customer Services! New! Our clients are looking to add to their admin and customer services team due to continued growth This customer services role will involve dealing with product sales enquiries and product deliveries Oversee the sales order email in box and send out relevant replies to set SLAs Advise on new seasonal ranges and pricing Chasing missing or late orders and advise customer or any order changes Data entry onto the CRM - and use of live chat The Customer Services candidate will enjoy dealing with emails and calls Join an existing Customer Services team and enjoy this clients new office surroundings! Successful only candidates will be contacted within 5 days.
The Company A successful business whose product is as great as their customer service! Based in Aylesbury, we have several opportunities to join them on a full-time permanent basis as a Customer Service Representative. Offering hybrid working and a great benefits package and a product you can truly get passionate about. The Role You will be the first point of contact for all incoming enquiries on the phone and via email. Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the bran reputation is upheld. Answer calls within set SLA's. Deal with enquiries on phone and email, including renewals and claim enquiries. Update customer details online. Ensure enquiries are dealt with in set SLA's. About You We are looking for customer focussed individuals who are passionate about the customer experience. Customer service experience. Excellent telephone manner. Able to manage multiple enquiries. Can think on your feet and problem solve. Able to listen and negotiate to provide a solution. Have empathy when dealing with difficult calls. Other Mon - Fri, 36 hours per week on a shift pattern between 9am -6pm. You will also be required to work 1 in 4 Saturday mornings, 9am - 1pm. (Time off in lieu will be given). Mostly remote - Wednesday in the office in Aylesbury. £22,500 plus excellent benefits. You will be needed in the office once a week (Wednesday).
My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors. You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership. You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey. You will uphold our company values and handle all franchisee queries in a professional, consistent manner and in line with the Operations Manual and Ensure smooth and timely completion of administrative aspects of Franchisee and end-customer working relationships. This is a Full time, onsite £24-25k, plus company benefits. Duties of the Customer Service Coordinator: Handle incoming calls, emails, WhatsApp, and other social media messages in a professional, friendly manner within given timescales and in-line with company procedures. Deliver a 1st line resolution to customers' sales, technical, marketing, and national account queries. Manage orders through the franchisee order portal, producing all necessary documentation for shipments and handling haulier logistics and queries relating to franchisee orders and deliveries. Process and distribute all national account portal orders, emailed purchase orders and new launches, ensuring that all orders are delivered to time and quality. Handle complaints to resolution using Sage CRM to record all information and track progress. Maintain regular and open communication with outbound calls to the franchisee network, gathering quantitative and qualitative feedback on product, service and local success stories and record in Sage CRM. Page 2 Customer Service Coordinator Jan 2023 Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes. Administer invoices, credit notes and month end processes. Maintain the information on the order portals, websites and databases using Word Press, Magento and access database systems. Provide up-to-date, market relevant, technical and product information to franchisees, customers, and internal staff. Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network. Management of departmental product, technical and specialist knowledge management systems ensuring the capability to give accurate and real time information to all our customers. Set-up special order requests, raw materials and product concept requests and communicate decisions. Make valeting course bookings, take payment, and liaise with stakeholders when required highlighting any concerns with course occupancy. Individual management of allocated projects and tasks. The Ideal candidate should possess: Excellent communication and interpersonal skills Friendly and professional telephone manner Ability to communicate with people at all levels. Team orientated & Self-motivated. Able to deal with customers in a calm and composed manner. Highly motivated with a positive attitude Please click "APPLY" or call Ruth Flukes on for more information or email
The Company A successful business whose product is as great as their customer service! Based in Aylesbury, but offering hybrid working, we have a great opportunity for two Customer Support Specialists to join them on a full time, permanent basis. Offering hybrid working with one day per week in the office (Wednesday), or fully remote if you have strong transferrable experience. START DATE MONDAY 10 JUNE - CANNOT BE CHANGED. The Role You will be the first point of escalation for incoming enquiries on the phone and via email. Providing an answer at first touch, all whilst delivering the highest level of service ensuring the brand reputation is upheld. Answer calls within set SLA's. Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies. Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications. Objection handling including but not limited to; policy cancellations, premium increases, claims decisions. Deal with enquiries on phone and email, including renewals and claim enquiries. Update customer details online. Ensure enquiries are dealt with in set SLA's. About You We are looking for customer focussed individuals who are passionate about the customer experience. Customer service experience - ideally on a dialler system/call centre role. Excellent telephone manner. Able to manage multiple enquiries. Can think on your feet and problem solve. Able to listen and negotiate to provide a solution. Have empathy when dealing with difficult calls. Other Mon - Fri, 36 hours per week on a shift pattern between 9am - 6pm. Hybrid working - office based Aylesbury - 4 days remote, Wednesday in the office. Can consider fully remote if you have great experience. £23,700 - £25,200 DOE. Must be able to start on MONDAY 10 JUNE - can not be changed, and no time off can be granted during the first two weeks due to training.