Are you considering a career change in customer service that fits around your lifestyle and commitments?
Maybe you're looking for a new job but lack the confidence to apply, or perhaps you've never thought about a Contact Centre role before but are curious about working with a reputable brand like EE.
Posted by Proactive Personnel Ltd • £25K/yr to £35K/yr
Proactive Personnel are currently recruiting for Customer Service Manager for one of our clients in Miles Platting
The Customer Service Manager will lead and manage the customer service function to ensure exceptional service is delivered to all customers.
This role will focus on setting clear service standards, responding to customer enquiries, overseeing daily operations, and implementing strategies to improve customer satisfaction, loyalty, and retention.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.