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Are you passionate about consumer duty and treating customers fairly? If so, we have an exciting opportunity for a Customer Communications Specialist to join our new team! Job Title: Customer Communications Specialist Hours: 9 am - 5 pm (Fully remote - need to be based within a reasonable commuting distance to an office) Benefits Package: Competitive salary Flexible working options 25 days annual leave Company pension scheme Health and well-being initiatives Key Responsibilities: Understand requirements for changes to customer communications across all channels. Write and edit customer communications, including letters, emails, SMS, and scripts. Customize messages for various customer groups, considering their needs, preferences, and comprehension levels. Work closely with key stakeholders and the compliance team to check and approve customer communications, ensuring they meet regulatory rules and standards. Undertake regular reviews of communications as guided. Work closely with the Customer Communications Change Coordinator to understand priorities and communicate progress on change requests. We're looking for: Someone who cares about customers and makes sure they're treated fairly. Excellent interpersonal and communication skills, with the ability to build relationships. Ability to work independently and collaboratively in a fast-paced environment. Detail-oriented and accurate.