A dynamic and thriving company is seeking a dedicated Customer Support Assistant to join their team on a permanent basis.
This role is based in Byfleet, providing an excellent opportunity for someone with a background in customer service and administration to contribute to the success of a growing business.
Key Requirements
Previous experience in customer service and administration.
This is an excellent opportunity to join an established and award-winning business based in the Guildford area, which enjoys an excellent reputation for quality and customer service.
The company supports customers internationally and has growth plans both in the UK and across Europe.
And the business adopts an environmentally friendly approach, always looking for opportunities to reduce waste and improve efficiency.
A Customer Service Coordinator is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers.
This is an office based role only, no working from home.
Monday to Friday working in a busy, fast paced team.
The prime focus of this role is to become the customers' representative and voice.
They are looking for a dynamic Customer Success Manager to join their growing team and to continue to deliver on their founding principle of putting their customers at the heart of everything they do.
Founded in 2004 this company is a leading provider of software and services for digital transformation solutions to the NHS and Social Housing sectors, places particular emphasis on building strong and lasting relationships with all its customers.
The role holder will receive and resolve straightforward queries from employees/managers or schools/external customers, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes.
To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets.
The role holder will create, maintain and process documentation, records and data to agreed procedures and standards.