Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
This is a busy and varied role, and a great opportunity to lead the small team of Administrators / Customer Service Advisors, in a business that pride themselves on delivering exceptional customer service.
I am partnering exclusively with my client based in Goosnargh, Preston, in their search for an Administration Manager.
Reporting into one of the Directors you will take responsibility for the following:
We are now looking for a Team leader (team manager) to oversee the running of the sales support team daily.
My client is in the engineering sector and are heading for 100 years of trading, they have a friendly office culture and they consistently progress their staff through the team structures.
People grow and stay with the business and enjoy a good career.
My client, an international supplier with an excellent reputation, are looking for a customer focused team player to assist their busy service team on a temporary basis.
Ensure that all pre sales and stock enquiries from Customers are handled and Customer receives service excellence
To lead a team of employees to provide domestic service to the contract, managing teams employed to ensure efficient and effective service provision in line with agreed service specifications.
About The Role
Monitor and report on the quality of the domestic services within the contract, to include innovation in service delivery.
- To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
- To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
General
An exciting opportunity has arisen for a Service Advisor to join one of the best employers in the motor industry at their main franchised car dealership.