Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Doxford.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.
We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers.
You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00.
To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards.
To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations.
To accurately process and reconcile income in line with the Council's financial guidelines and regulations.
Coordinate and guide staff, maintain team enthusiasm and work efficiency.
Responsible for comprehensive management of store affairs, including but not limited to product selection and procurement, supermarket system management, inventory management, marketing and supermarket event planning, shelf management, staff management, and sales growth-related internal store management tasks.
Ensure smooth operation of the store, achieve sales targets, and enhance customer satisfaction.
As an Assistant Manager you'll inspire and lead your team, use your passion and strategic thinking to drive the business forward and help us change for the better.
About the role
With opportunities to progress your career in beauty, healthcare and opticians, our brilliant training teams will ensure you have all the tools you need to succeed in your current role and beyond.