You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties.
This role will be dealing with the all-round customer relations.
We are recruiting for an exciting opportunity to join a brilliant small business as a Customer Service Advisor.
Reporting to the Telesales Manager, your role within the Telesales team is to lead the evening shift team and work with colleagues to manage and process all customer orders and grow business through selling new categories and ranges.
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Duties Include
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
As a Customer Service Sales Assistant, providing exceptional customer service while also driving sales and revenue growth.
You'll be the first point of contact for customers, assisting them with inquiries, resolving issues, and recommending products or services to meet their needs.
This role requires a blend of strong interpersonal skills, sales acumen, and a passion for delivering outstanding customer experiences.
In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager.
As the primary point of contact with Customer Service Representatives (CSRs), you will play a crucial role in maintaining inventory levels of service-related materials.
Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team.
Platinum Recruitment is working in partnership with a fast-growing technology business with offices located across the UK and they are looking for a Customer Service Advisor.
Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology.
Why choose our Client
My client is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms.
Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude.
Based in the heart of Southampton, our client is currently recruiting for customer service and sales advisors to start immediately due to their recent expansion and high client demand.
As the first point of contact for all our customers, you will be a strong communicator, self-driven to achieve targets, a team player dedicated to providing excellent customer service when dealing with queries in what can be a fast-paced, busy, and challenging environment.
Are you an excellent communicator, at ease on the phone offering excellent customer support?