Are you an excellent communicator, at ease on the phone offering excellent customer support? Then this might be for you!
As the first point of contact for all our customers, you will be a strong communicator, self-driven to achieve targets, a team player dedicated to providing excellent customer service when dealing with queries in what can be a fast-paced, busy, and challenging environment. Every day is different, you will learn something new. Changes in seasonal foods, chefs working with some foods you will never have heard of. It's exciting, its fun, and it's different.
Reporting to the Telesales Team Leader and the Telesales Manager, your role within the Telesales team is to maintain and grow a warm sales ledger of existing customers within a specific geographical area, paired with a field sales Business Development Manager. You will work closely with other departments within the business including Warehouse, Transport, Purchasing, Field Sales, and Accounts, to ensure the best possible experience is received by our customers.
Harvest Fine Foods is one of the largest Independent Food Service providers in the South of England. We provide a first-class foodservice to restaurants, hotels, schools, hospitals, and many other sectors. Our extensive product range includes high-quality butchery, chilled, and frozen, ambient, and fresh food, and a range of non-food sundries.
(No Cold Calling)
Role Essentials
- Maintain and expand a warm sales ledger of existing customers in a specific geographical area
- Build relationships with existing customers to retain and grow business
- Handle inbound and outbound telephone orders
- Upsell new products and negotiate prices
- Participate in supplier days for additional vouchers and prizes
- Work closely with Warehouse, Transport, Purchasing, Field Sales, and Accounts departments to ensure customer satisfaction.
Who we're looking for
- Enjoys speaking to customers and building relationships
- Self-driven to achieve targets
- Passionate about cooking or food in general
- Great attention to detail
- Strong multi-tasker
- Fantastic communicator
- Dedicated team player committed to excellent customer service
- Confident in using IT equipment
We have two Permanent positions, Full Time and Part Time
Full Time:
Location: Totton, Southampton
Hours: Full Time, 40 Hours Week
Salary: £24,141 + Bonus
Shift Pattern
Tues - Fri 10am to 6.30pm
Sat - 8am to 2pm
Part Time:
Location: Totton, Southampton
Hours: Full Time, 20 Hours Week
Salary£12.38 Paid Monthly+ Bonus
Shift Pattern
Thurs - Fri 7.15am to 11.15pm
Sat - 8am to 2pm
Sunday - 12pm to 6pm
The Benefits
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme
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