Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Posted by Kerry Collins Recruitment Ltd • £28K/yr to £31K/yr
The company are now looking for a Customer Experience Team Leader to join their team based in Smethwick.
Kerry Collins Recruitment have a fantastic opportunity available for someone who has knowledge of Exports and previous team leadership experience within a manufacturing environment.
The customer has been established over 100 years, with offices across the UK and further afield too.
As a Customer Service Advisor, you will provide a service to inbound customer contacts through multiple communication channels, primarily by telephone and email to make outbound contacts as appropriate to maintain or enhance that service.
Are you devoted to delivering superior customer service with a passion for making a difference?
If that sounds like you, then we have your next new challenge waiting at the West Brom.