The Customer Service Team Leader will hold responsibility to help support and effectively lead a team of direct reports, ensuring customer emails, and escalations are efficiently and effectively actioned to a high level of service.
Based Diss (office based on Monday/Tuesday and Thursday, home based Wednesday and Friday)
Applicants will require a minimum of 3 years relevent experience in a Customer Service Management or Team Leader position that involves email and call handling.
On site or Hybrid with a minimum of 1 day per week on site at Norwich office.
Posted by CLARITY RECRUITING LTD • £37K/yr to £47K/yr
Key Responsibilities
Team Leadership: Oversee, plan, and support the daily tasks of the engineering team, focusing on maintenance, service, and troubleshooting of material handling products.
General
This job posting is for the position of Engineering Services Team Leader in the East Anglia/South East regions, offering a flexible location within the operational regions.
The role comes with an attractive salary and a comprehensive benefits package.
Rthirteen are partnering with a fantastic company, assisting in their search for a Customer Service Representativeto join their team.
Working with well-known household brands used across the UK, your role will involve handling orders efficiently to meet customer requirements, preparing internal production orders, pricing, inventory, data processing and coordinating with supply chain.
This is a full-time position working Monday to Friday.