Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
We are currently looking for experienced, customer service executives in Cardiff from a contact centre environment who have ideally worked specifically within insurance or at least within financial services.
We are currently recruiting on behalf of an award-winning insurance company.
Due to significant growth, they are expanding their Cardiff based team.
Customer Service Representative - Part Time (17.5hrs Per Week).
General
If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we'd love to hear from you.
Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?
The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants.
Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff.
Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience.
A leading insurance company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team.
You will work within a busy and energetic team whereby you will answer calls from customers in relation to their accounts and subscriptions and to ensure to help anyone get the insurance they want and need.
They are insurance specialists and are one of the UK's most trusted insurance providers who have won market leading awards.