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The role of Customer Service Team Leader is a critical one, requiring the ability to inspire a team, resolve customer queries and complaints, and play an integral part in a highly regraded not-for-profit business in Walsall. Client Details Our client is a not-for-profit business. They employ hundreds of staff and service thousands of customers in the Walsall area. They are looking for an experienced Customer Service team Leader to join them working on a 3-6 month FTC. Description Lead and inspire a customer service team to deliver exceptional customer service. Handle customer queries and complaints, providing swift and efficient solutions. Implement best practices in customer service and adapt company policies as necessary. Train and mentor team members to improve performance and productivity. Track, analyse, and report team performance metrics. Collaborate with other departments to ensure consistency and reliability of service. Assist in recruitment processes and performance appraisal. Stay informed on the latest industry techniques in customer service. Profile A successful Customer Service Team Leader should have: Ability & experience to lead a team of 10 or more. Ideally a social worker Must have experience of strength-based approach and social prescribing Identifying and undergoing coaching & progression for team members Training new starters creating a welcoming environment and a clear training plan Experience & success in achieving targets with the creativity to share new ideas on achieving above and beyond customer service. Available to start your new role ASAP Job Offer Salary £40,000 - £45,000 pro rata. The opportunity to lead a dedicated customer service team in the not-for-profit industry. A positive and collaborative company culture that values employee growth and development. If you're passionate about delivering first-class customer service and have the leadership skills to inspire a team, we encourage you to apply for the Customer Service Team Leader role.