We are supporting our client in their search for a Team Leader for their busy Customer Service department.
If you have Team leader or Supervisor experience where you are motivating, coaching and adding value to your team, the this could be the role for you.
We are looking for someone with bundles of energy and ideas of incentives to keep the team engaged and on target so they continue to deliver exceptional service and deliver results.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
The role of the Adult Social Care Customer Service Team Leader is to lead and manage a team within both corporate and ASC customer services to deliver an efficient, accurate and consistent level of customer service, ensuring that appropriate service delivery standards and procedures are implemented and maintained.
General
Adult Social Care (ASC) Customer Service Team Leader - Gloucestershire
We are looking for an experienced Team Leader with a passion for leading and motivating a team support our key client within the financial service sector on a remote basis.
You will be managing a team providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
We are looking for a dedicated Customer Service Sales Admin to join the team of our client.
The ideal candidate will be committed to providing excellent customer service, managing sales, and working collaboratively within a customer service department.
Joining a small collaborative team, you will be heading and managing B2B contact queries, managing stock intake volumes, document control, order processing & handling manual customer queries.