We are continuously seeking enthusiastic Customer Service Advisors for temporary positions to provide exceptional service to our customers.
If you're adaptable, enjoy a dynamic work environment, and are looking to expand your customer service skills, join us for an opportunity to work with a variety of teams and projects.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
The role holder will receive and resolve straightforward queries from employees/managers or schools/external customers, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes.
To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets.
The role holder will create, maintain and process documentation, records and data to agreed procedures and standards.