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Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff. The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants. Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience. Fostering a culture of learning and development will be pivotal, wherein teamwork, agent engagement, and empowerment are nurtured through coaching, performance evaluation, and continuous skill enhancement, aligning with the company's Mission, Vision, and Values. Location: Cardiff Annual Salary: Up to £40,000 dependant on previous experience Key Responsibilities: Provide leadership to consultants Uphold integrity, diligence, and transparency Identify and nurture talent for future success Drive improvements in customer experience using feedback channels Lead, develop, and inspire a customer service team Generate management reports on process enhancements and key metrics Manage customer complaints within protocols and timelines Collaborate on resource allocation with planning managers Ensure ongoing training and compliance with procedures Qualifications: Preferably holds IF1 certification. Personal Qualities: Demonstrates strong leadership, coaching, and people development skills. Possesses excellent interpersonal skills for effective communication and collaboration. Exhibits a strong focus on measurement and performance evaluation. Capable of prioritising tasks effectively and adept at multitasking. Possesses a comprehensive understanding of end-to-end customer service processes. Experience: Preferably has experience working in a regulated environment. Advantageous to have previous experience in complaints administration and management. Desirable to have familiarity with Live Chat management. Skills & Competencies: Proficiency in Microsoft Office suite is preferred. Contracted hours are 37.5 per week which will usually consist of 7.5 hours over 5 days. Rotas are typically sent out 6 weeks in advance. The office opening hours are: 08:30 - 20:00 Monday to Friday 09:00 - 17:30 Saturday 10:00 - 17:00 Sunday Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Customer Service Admin Advisors 9 month temporary roles £14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a hybrid role with a mixture of home working and office based. The role will be starting end of May 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.