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Customer Service Administrator Contract: Temporary 6 - 9 months Salary: £16.35 PH equivelent of £31,545 PA Hours: Monday - Thursday 8.30am - 4.30pm Friday - 8.30am - 4pm Location: Maidstone, Kent Job Description: The role mainly includes liaising with external customers to ensure that excellent customer service is achieved for Network Operations Customer Services Job Duties: To safely and effectively schedule staff (direct and contractors) for the South East Region. Achieve full utilisation of the resources and updating scheduling tools Operate work management tools (SAP and SAP CRM) and PC systems to assist with the planning, issuing and completion of work Taking and resolving telephone queries from internal and external customers. Liaise with other Directorates as necessary to ensure effective working at the Regional Office. Take ownership of and support the investigation of customer complaints. Record and co-ordinate Electricity Guaranteed Standards. Liaise with contactors to ensure compliance with NRSWA. To work as a team with other Business Services Administrators and Field Engineers to ensure staff are effectively scheduled and fully utilised. Required Qualifications: Excellent communication skills Strong attention to detail Ability to multitask and prioritise workload Proficiency in Microsoft Office applications Education: A minimum of GCSEs or equivalent qualifications Experience: Prior experience in a customer service role preferred Knowledge and Skills: Knowledge of customer service principles and practises Problem-solving skills Ability to work effectively in a team Preferred Qualifications: Additional customer service training or certification Experience using CRM software
My client based in North East Essex are urgently looking for an Administrator to join the team on an initial 4 month contract. The suitable Administrator must have worked in an Engineering / Mechanical / Electrical / Electronics environment. The Administrator will ideally have experience with PLM Systems and software, implementing various error codes This role will also involve manually entering and transferring data into a new system from old records. Any knowledge of CAD tools is also beneficial. For more information and a confidential chat about the role please contact Mimi on and . By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies