Posted by Solutions Through Knowledge • £25K/yr to £28K/yr
Company
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
If you want to help us to help others, we have the job for you!
On high streets up and down the country our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most.