Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
Successful candidates will play a key role in providing exceptional customer service for our client's customers across all communication channels, including telephone, email, WhatsApp, and social media.
This position involves managing bookings, answering customer queries, processing refunds, handling disruptions, and communicating important information to passengers.
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This is the perfect role for a graduate or a returner to work who has solid customer service experience and can commit to a 3 month rolling contract.
The successful candidate will ensure the department meets its service levels on phone calls , banking of manual payments , checking of finance documentation and response times in emails/letters .
Responsibilities will include answering emails/phone calls, attending drop in sessions, being the first point of contact so good customer service skills are necessary and handling queries such as repairs from residents.
I am recruiting for a local authority who is looking for someone to take calls leaks from above and damp and mould.
Our client are a unique financial services organisation dedicated to providing exceptional banking services and financial solutions to their valued customers.
If so then we would like to hear from you.
Do you have recent experience in a Customer Service role