Do you have recent experience in a Customer Service role?
Do you have strong administrative skills?
If so then we would like to hear from you.
Our client are a unique financial services organisation dedicated to providing exceptional banking services and financial solutions to their valued customers.
With a strong commitment to excellence, innovation, and customer satisfaction they have made a significant investment in technology to deliver efficient, up-to-date banking services in a mobile, 24/7 digital world and are looking for a Customer Service Representative on a 12 Month FTC to join their growing Banking team.
As a Customer Service Representative a typical day will see you handling calls and dealing with enquiries regarding payments, setting up new accounts, making changes to direct debits, closing accounts and many more. You will also be corresponding with clients over webchat and/or email.
As you can imagine no two days are the same in this fast-paced environment and you will need to be be able to adapt your approach to suit each customer's individual needs.
The ideal Customer Service Representative will have:
- Excellent communication skills
- Good IT skills including Excel
- The ability to multi-task and prioritise
- An adaptable and professional approach
- To want to be part of a great team
Hours are Monday-Friday, 9am-5pm. Initially fully office based there is the option for hybrid working, 3 days office based 2 days from home, after successful completion of a probationary period.
Our client's culture is centred on accelerating progress in society towards a fair and sustainable future for all. They want to attract, retain and develop the best of talent, and provide a leading and great place to work, where every voice matters. To achieve this they offer hybrid working, 3 days in the office**, free on-site parking, a generous pension, private healthcare and 30 days holiday plus Bank Holidays.**
If you are passionate about delivering exceptional customer service and are excited to be a part of a dynamic team in the banking industry then we would like to hear from you.
To apply please send your CV or call Sam in the office for more details