To support new and existing clients and learners with queries relating to features within the online 'learning management system', products and services.
General
They specialise in diverse sectors, with a focus on Local Authority and SME customers.
My client, a highly sought-after training provider in the UK, recognised for their excellence and featured on BBC, for their positive impact on improving 'regulated' sectors.
Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
The Company
An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.
Opportunity: IT Services Manager / Area Manager / Account Manager
We are currently looking for an IT Services Account Manager with a remarkable eye for detail and excellent relationship management skills, for an exciting role focused on providing IT service review for multiple sites.
The HQ is based in Manchester, but you'll be embarking on lots of UK travel so this would suit a non-technical candidate wanting to be out of the office, overseeing operations and reporting back to stakeholders.