Our customer support staff are expected to embody patience, courtesy, and kindness in every conversation, ensuring that all inquiries are promptly addressed.
Our ultimate objective is to deliver exceptional customer support, ensuring that every interaction leaves customers delighted with their decision to choose us.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
As the Customer Service Move Manager, you will be the main point of contact for customers, assisting them throughout their move, from the point of booking up to delivery.
They are currently seeking a Customer Service Move Manager for their team based in Surrey.
We are currently working with a family run business who specialise in international removals.