We are seeking an experienced Customer Service Manager to lead and enhance our client's customer support team.
As the Customer Service Manager, you will be responsible for ensuring excellent customer service, resolving issues, and optimising customer satisfaction.
You will also oversee a team of customer service representatives and drive performance improvements.
We have an exciting opportunity available for a Customer Service Manager to join a successful outdoor sportswear brand for their growing customer service team based in Liverpool.
You will be responsible for managing team members and maintaining general communications.
This is a entrepreneurial business who have grown every year since their launch 5 years ago and 2024 is going to be another big year for them, with a real focus on international presence.
As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
Are you an experienced Customer Service Manager looking for a new and exciting opportunity ?
If so Pertemps are supporting our successful client based near Sutton Coldfield who are looking for a dynamic Customer Service Manager on a full-time permanent basis.
Please note this is an office-based role (No hybrid).
About Us: I am looking for a customer services manager, for my client who is a dynamic and customer-focused organisation that values excellence in service delivery.
Responsibilities
Build strong relationships with key customers to support revenue growth and profitability while managing any relationship challenges.
We are currently seeking a Team Manager with excellent communication skills and proven experience in managing teams within contact centres and face-to-face environments.
Our Customer Service and Handover Teams offer comprehensive support to customers throughout their rental contracts.
The ideal candidate will have a background in vehicle rental services, insurance, or subscription-based industries.