The Customer Service Team Manager will work closely in conjunction with the Head of Customer Savings Operations and with Customer Service Officers to oversee the day-to-day running and training of the Savings Operations Team.
Focused on delivering exceptional customer service and taking ownership to deliver the teams KPIs and KRIs along with effectively resolving escalated complaints.
Our customer support staff are expected to embody patience, courtesy, and kindness in every conversation, ensuring that all inquiries are promptly addressed.
Our ultimate objective is to deliver exceptional customer support, ensuring that every interaction leaves customers delighted with their decision to choose us.
We are looking for our Guest Services Manager, who
Support the Guest Services team to achieve departmental goals and objectives.
Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
Has full operational knowledge of all procedures, with a strong working knowledge of Opera.
We're currently recruiting for a Customer Success Manager to join our team in Shoreditch.
We're now looking to add a new team member with the view to propel the company's client growth, specifically our unique SAAS platform which integrates multiple business operations from online advertising, HR module, Video Interfaces as well as accessing online recruitment advertising services from the UK's leading sites.
We're in a unique position having spent the last two years focusing heavily on software development.
We are working alongside a leading property management company based in the West End of London and they are seeking an additional customer services advisor for their busy and friendly team.
The successful individual will be responsible for providing the first point of contact to all customers assisting them with a variety of queries.
This is a hybrid working role which will require you to attend the office two days per week.
You are solutions focused, looking for ways to proactively improve ways of working that will improve the experience for our people and our customers.
You enjoy working as part of a collaborative and close-knit team.
You would be perfect for us if you speak, and write, English, French and German confidently (German is essential), have a real 'Can Do' attitude and an ability to work comfortably with ambiguity.
Posted by Morgan Sindall Property Services • £28K/yr to £29K/yr
Due to continued growth, we're looking to recruit a Customer Service Planner to join our team our Westminster R&M contract based from our office at Goldney Road, W9 2AR.