Working with a prestigious clothing company based in the Erdington B24 Birmingham Area who are looking for an experienced Customer service Manager to join the team at an exciting time.
Our clients have huge plans for growth and are looking for someone to be a key member of the team during this time.
You will be based at their modern head office working within an enthusiastic well-established team.
The Assistant Customer Service Manager will be responsible for maintaining and developing the customer portfolio, with a keen focus on account management, in order to fulfil all customer recruitment requirements nationally.
General
Here at Kerry Collins Recruitment we have a great opportunity for an Assistant Customer Service Manager to join our Group of companies.
The role will be based at our offices in central Birmingham and support an existing team, reporting in to the Divisional Manager.
We are seeking an Customer Service Manager to lead a team of managers and caterers, delivering exceptional customer service and exceeding customer expectations.
This role involves working with key stakeholders to innovate and differentiate our service offerings, driving key performance metrics, and continuously improving competitive value.
As a Key Account Manager, you will be responsible for retention and development (growth) of existing customer portfolio (circa 15/20 accounts) by delivering exceptional levels of customer service, this includes engaging with a wide range of internal stakeholders.
You will be expected to create and building a rolling 12-month customer management strategy that ensures the pro-active management of both the commercial and service elements throughout the life of the contractual term.
You will implement strategic campaigns to improve service and grow business revenue for your portfolio and achievement of the core KPI's set out below
Red Recruitment is recruiting a Customer Service Delivery Manager to join our client, a telecoms and technology company who are recognised as a leader in their field.
This position is located in Solihull, the salary is £35,000 - £43,000 per annum and contains many benefits.
This is a fantastic opportunity to join this fast-growing business as they expand their team.
We are looking for someone who loves working with customers, who enjoys working in a fast-paced team and who pride themselves on doing the best they can for each customer.
Monday to Friday 8 - 5pm
The Customer Excellence Team are committed to the delivery of exceptional customer service.