The DCC is seeking a passionate, highly skilled and solution-orientated Senior Service Manager for an exciting opportunity to work within a talented and dynamic team.
Posted by Savills Management Resources • £15K/yr to £100K/yr
Operations Manager Environmental Services is a high-profile role encompassing hands-on operational management of Environmental Services and facilitating and developing all aspects of the operation.
You will have direct line management responsibility for the Environmental Services teams and support to deliver the standards necessary.
We are seeking a passionate and proactive Service Delivery Manager to lead incident management and escalations from start to finish.
As the Service Delivery Manager, you'll be the main point of contact for all incidents, ensuring transparency and accountability from vendors and third-party partners.
Are you ready to take ownership of a critical service delivery function within a forward-thinking digital environment?
Outbound calls to existing customers in order to generate (additional) sales;.
General
Customer relationships will be built by using a multi-contact and online approach adhering to customer preferences.
Secure the sales plan realization by retaining and growing profitable accounts and strengthening customer engagement as defined in the Customer & Sales coverage model and strategy.
You'll play a key role in delivering top-quality calls for the Elements Customer Onboarding team, leading the way for best practices to maximize the value our customers get from Elements products and, in turn, minimizing churn.
This is a business that operates within the Finance Sector offering advice & support to customers to overcome difficulties with debt.
This is the perfect opportunity for an individual who is all about delivering an exceptional service, able to self-manage their own workload efficiently whilst still engaging with the team and getting involved is now up for grabs.