The Head of Customer Services will be responsible for overseeing the customer service department, ensuring optimal customer satisfaction and driving a customer-centric culture.
This role also involves developing and implementing customer service strategies and processes.
This company is a distinguished player in the professional services industry, employing over 1,500 individuals across several locations.
My client, a large global shipping firm based in the heart of Liverpool's business quarter are seeking a professional Customer Service advisor to join their team on a permanent basis.
Your new company
The company occupies large contemporary offices that are easily commutable from all areas surrounding Liverpool.
Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
You will only need to work 1 in 3 Saturdays 09:00 - 17:30.