Posted by AUCTORO RECRUITMENT LIMITED • £65K/yr to £80K/yr
The Customer Operations Manager is pivotal in overseeing the operational aspects of customer service while ensuring alignment with broader Customer Service strategy.
We are working with an industry leading client on the lookout for a Customer Operations Manager to join their team in Warwickshire.
This role ensures effective service delivery that meets company standards and customer satisfaction goals, primarily by managing team leaders and supporting strategic initiatives across customer journey stages.
The successful Customer Operations Manager manage all aspects Communications and PPM Test customer support function to ensure delivery of customer service excellence to both external potential and existing customers and internal stakeholders.
The role will involve
Manage the Customer Support Department.
Coach, mentor, motivate and develop the customer support team to enable them to achieve their individual objectives and those required by the business.
Posted by Source4 Personnel Solutions • £35K/yr to £40K/yr
General
Our client is seeking a hands-on Customer Service Manager to oversee a customer service team and ensure a seamless journey for their clients from the initial enquiry through to invoicing.
The successful candidate will lead a team of four, manage delivery issues, generate quotes, liaise with the transport department, and support the commercial sales team with account management and upselling while delivering clients' SLA's.