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Job Title - Customer Services Officer Location - London NW8 Contract - 12 weeks Hours - 37 Role summary - This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents. Key Responsibilities: Receive and manage customer calls. Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests. Investigate and resolve customer complaints. Provide regular, up to date information, support and advice to C&C customers and colleagues alike. Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents. Provide support, in any capacity, to Service Hub colleagues. Administer repairs/housing email inboxes. Provide admin assistance to the housing allocations department. Requirements: Previous experience in a customer service role Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Ability to work well under pressure and in a fast-paced environment. Proficient in Microsoft Office Suite Ability to work independently and as part of a team. Experience working in a housing or repairs environment is desirable. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on or send an E-Mail to
We are looking for a dedicated Customer Service Officer to join our customer service team. This role is crucial in resolving customer needs at the first point of contact and delivering the best outcomes for both customers and the organisation. You will be the face of our company, acting as an ambassador and embracing new technologies to improve our service. Duties include:- Deliver excellent operational performance by taking ownership and proactively resolving customer needs with a right first time approach. Act as an ambassador for the company, working closely with customers daily to deliver the right outcomes and solutions within agreed targets. Provide excellent customer service through multi-channel platforms including web, social media, self-service portals, email, telephone, and post. Promote digital channels to customers and nudge customer behaviours towards these new platforms. Address and resolve customer concerns at the first point of contact wherever possible. Share ideas, information, and best practice with colleagues to continually improve our service and find creative solutions to problems. Embrace change, suggest new ways of working, and adopt new technologies. Share best practice and provide coaching or support to less experienced colleagues. Contribute to the overall performance of the Customer team. Required Skills & Qualifications: Strong customer service and customer management skills. Ability to effectively manage a wide range of customer queries and needs. Experience working effectively with colleagues across the business. A valid driving licence and use of a car for work purposes.
Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer / Customer Service Advisor for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for a minimum of 3 months. This role has an immediate start paying £12.00ph initially, rising to £13.74 after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook. What will you be doing as a Customer Contact Officer / Customer Service Advisor? Being the first point of contact for all customers in relation to housing repairs Taking payments, arranging repairs and maintenance, and dealing with complaints Mainly phone based with some live chat and email response. Accurately recording details into the in-house system If you have the following skills and experience we would LOVE to hear from you: Must be computer literate including MS Excel You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers Empathetic and customer focused Inbound contact centre experience is a MUST - previous experience as a Customer Service Advisor would be ideal or within a contact centre or call centre envronment. What's in it for you as a Customer Contact Officer / Customer Service Advisor? £12.00ph initially, rising to £13.74ph after training Between the hours of 8am and 6pm Monday to Friday - 35 hours per week Initially temporary ongoing, with an immediate start and a view to go permanent for the right person Weekly Pay Free onsite parking Flexible working - office based for initial training , then hybrid options after this! If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.