This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of a new Customer Experience approach and Customer Hub, for a local authoruty in Surrey.
Are you a visionary leader with a passion for transforming customer experiences?
Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area.
You must possess excellent communication abilities both face to face and over the telephone.
Hours of work are Monday to Tursday 8am to 5pm and Friday is 8am to 1.00pm, this is a tempoary position to start off with but could possibly lead to a permanent role in the near future.
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
3 years customer service contact centre experience needed
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
Due to rapid growth and expansion, the opportunity to recruit a Customer Service and Sales Administrator has arisen.
My client is a premium beauty and wellness brand.
This business ticks every box for an employee; Founders who are dedicated to creating an incredibly supportive working environment, excellent career prospects and stunning high-quality products.
As the Head of Customer Relations, you will play a pivotal role in shaping and enhancing our customer experience and first-line control process.
Reporting directly to the executive board, you will develop frameworks, drive meaningful business decisions, and support product development initiatives.