Posted by Zest Business Group • £20K/yr to £23K/yr
General
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department.
The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
We are seeking a Customer Service Representative to join our team in providing excellent service to our clients.
The ideal candidate will maintain strong working relations with customers, be able to multi task and stay clam under pressure.
Main Role and Responsibilities
Acts as a liaison between Sales, Onboarding and Fulfilment, Credentialing, Supply Chain, Finance and Operations teams providing a single point of contact for all sales and logistics related processes.
On their behalf, we are seeking a reliable and organised Receptionist/Administrator to join our client's busy team.
Quick Staff UK is pleased to be working with an established business in the Caerphilly area.
As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming experience for our clients and visitors.
Yolk Recruitment are working on behalf of massive packaging company in search for a customer service manager to ensure the delivery of world-class customer service to all customers, including sister sites.
Basic Salary - Up to £47k
This role is a key driver in supporting the team members while focusing on the continual development and improvement of internal systems, procedures, and processes.
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
General
We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.