I am seeking a Customer Service Assistant to join a Commercial Department for a manufacturing company in Rochester.
As a key member of our team, you will be responsible for processing customer orders and enquiries, ensuring that all aspects of product, price, and delivery meet both customer and company requirements.
Process customer orders in accordance with procedures and guidance from the Sales Office Manager and Commercial Manager.
A busy sale office requires a Customer Service Assistant to manage client order requirements and arrange deliveries, good customer service skills are need for this role.
Some of your duties will include
Dealing with orders received from customers over the telephone and by email.
Managing customer order requirements from instigation stage through to delivery stage.
As a customer service assistant your main duty will be to staff the shopping centre desk or mall ensuring a safe and secure environment while offering fantastic customer service to all visitors and retailers, dealing with any customer queries or issues and if appropriate offer alternative shopping solutions.
As you will be the first contact with many visitors that raise any queries, excellent customer service skills are required.
The Customer Service Advisor is responsible for receiving and processing customer orders to meet customer and business requirements while providing high levels of customer service.
Hours of work are Monday to Friday 9 am to 5 pm.
If you enjoy being part of a large team working towards a common goal this could be the role for you.
You will be assisting customers by providing product, sales and service information as well as resolving problems.
Our client is a well established manufacturing company in Redditch and they are looking for a Customer Service Administrator to join their team to support the Sales & Marketing team.
Answer inbound calls to the business and direct them accordingly