Our client is a social housing provider with a focus on developing homes for their tenants and local community; we are currently assisting them in the search for an experienced Customer Services Assistant to work in their Customer Services Hub
This role is full time and will require candidates with a previous knowledge and experience of housing and customer service.
Working as a Customer Service Advisor, within the Out of Hours Team to provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system, within a PCI compliant environment.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.