The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience.
We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Setup and Digital Promotions & Events.
We have exciting opportunities across a variety of Categories within our Support Office teams based in Nottingham.Our Assistant Buying Managers work at pace, building excellent relationships.
You'll be able to demonstrate great team management skills and deliver the best opportunities for Boots.
Here at Boots, we're always on the lookout for great talent!
They are a dynamic team, working to deliver a differentiated, competitive and customer led range in store.The team are accountable for delivering the sales and profit budget using the key levers of range, price, promotions and distribution to delight our customers enabling them to feel good'.
Our Category team are at the heart of our business and play a critical role creating compelling reasons for customers to shop at Boots.
Supporting the Customer Operations Manager with ongoing relationship management.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Closing Date: 3rd JuneLocation: NottinghamContract: Permanent, Full-TimeRecruitment Partner: Frankie McCallister-LyasOverview As Assistant Brand Manager for Sleek, you'll be a key part of our UK Marketing team, and the brand, social and content lead.Reporting to the Brand Manager, you'll be accountable for ensuring that we deliver a best-in-class launch where our brand shows up at its best in the market, creating seamless activation across retailers and the UK market, both online and offline.Working with our cross functional teams and retailers to ensure that they understand our brands, to deliver improved brand health and awareness, against our UK targets.Key responsibilities: Building strong social and content activation plans that are integrated with the wider brand plans.
Partners with PR to support integration of local activity across assigned brand projects Working in partnership with our customer centre to ensure all feedback is heard, actioned and responded too in accordance to the brand guidelines Local measurement and evaluation of all activity across paid media, loyalty and organic social.
Support in the development of local market annual plans and organic social plans, including campaign planning, retailer execution, always on marketing and brand support to deliver brand and customer targets.
We are passionate about providing excellent support for leaders across our stores, opticians, and support office, around the ER issues they face.
The majority of our contacts are by email & phone and we handle an abundance of queries from line managers across our stores, opticians, support office and logistics divisions.
We are a team of c18 ER Advisors working within a shared service environment.
This is an important role within the SSC where you'll be an integral member of the leadership team, responsible for leading a team of first-line managers who are responsible for the daily output of the department, you'll need to be motivated to drive operational efficiency and performance.
In this role, you will be responsible for managing the administrative and customer service functions of our office while overseeing the day-to-day activities.
Position Type: Full time hours, 6-month FTC
Are you an organised and detail-oriented professional with a passion for ensuring smooth office operations?