As an Assistant Store Manager your input will be vital in supporting your Store Manager, helping contribute to the success of your store.
Do you want to join one of our exceptional management teams and help drive consumer experience in one of our stores?
We're looking for a passionate Assistant Store Manager (Fixed term 12 months, full-time) to join our The North Face team based in Resort World, Birmingham.
Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.