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Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you! My client, a market-leading vehicle cleaning and hygiene products manufacturer, is currently recruiting a Customer Service Professional to join their fun and friendly team based in Lichfield. Benefits: Salary up to £25,500 per annum Location: Lichfield Hours of work: 08:30am - 5pm Mon-Thurs, 08:30am - 16:45pm Private Medical Insurance Contributory pension scheme Lots of other benefits! Duties/Responsibilities: Handle incoming calls, emails, WhatsApp, and other social media messages in a professional, friendly manner within given timescales and in-line with company procedures. Deliver a 1st line resolution to customers queries Manage orders through the order portal, producing all necessary documentation Handling haulier logistics and queries relating to franchisee orders and deliveries. Process and distribute all national account portal orders, emailed purchase orders and new launches, ensuring that all orders are delivered to time and quality. Handle complaints to resolution using Sage CRM to record all information and track progress. Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes. Administer invoices, credit notes and month end processes. Improve systems and customer experience by always looking for areas to change and/or develop. Maintain the information on the order portals, websites and databases Provide up-to-date, market relevant, technical and product information. Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network. Desirable Skills: Previous experience in a similar role or a contact centre is highly desirable. Excellent communication and interpersonal skills Friendly and professional telephone manner Ability to communicate with people at all levels Able to deal with customers in a calm and composed manner Learns quickly and can follow procedures and processes Organised and well planned with excellent time management skills Good IT skills including working knowledge of Microsoft packages with advanced knowledge of excel GCSE C and above in English and Mathematics (or equivalent qualification) NVQ Level 2 in customer service (or equivalent) At least 3 years' experience in a customer service environment Previous experience in handling technical / product related enquiries Previous experience managing and resolving customer complaints Previous administration experience If you are interested in this role, please apply through the advert! KSBirmingham Kelly Services are acting as an Employment Agency in relation to this role.? Should you choose to apply, your information will be processed in accordance with Kelly's?Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.? As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency. Duties Include: Providing help and advice to customers communicating courteously with customers by telephone, email, letter and face-to-face Investigating and solving customers' problems, which may be complex or long-standing problems Keeping accurate records of discussions or correspondence with customers Producing written information for customers, often involving use of computer packages and software Learning about products or services and keeping up to date with changes Managing large amounts of incoming calls Meet personal/customer service team targets Handle customer concerns/complaints, provide appropriate solutions within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Skills Required: Proven experience of customer support, as a customer service representative or similar A track record of over-achieving targets Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Familiarity or learning agility of Web based Customer Portals The Customer Service Advisor will be genuinely excited to help customers. You will be patient, empathetic, and passionately communicative. You must be confident at troubleshooting and able to investigate to resolve customer complaints. In return you will be offered a salary of £24,000 to rise to £25,000 after probation. Working hours are Monday to Friday 8.30am - 5.30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.