We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.
Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.
Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks worked, with Immediate start dates available!
Posted by Baltic Recruitment Limited • £25K/yr to £25K/yr
General
Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service Advisor on a fixed term contract basis(1 year, with potential for longer).
Key Duties
Effective management of relationships with customers and colleagues.
Overall Purpose
To manage relationships with our customers and facilitate a highly effective customer journey from the point of order to the shipping of goods, in conjunction with the Production Controller, Buyers and Stores Team whilst achieving KPI's such as 'On-Time-Delivery-In-Full' and identifying opportunities for improvement.
Everflow is an award-winning, innovative utilities company, serving businesses across the UK with Excellent' rated, environmentally friendly water supply and waste collection services.
Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
The hourly rate will increase after 6 months in role.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London.
Assist customers in making purchasing decisions by providing relevant information and guidance.
Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures.
Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines.
Posted by Duval Associates Ltd • £40K/yr to £50K/yr
Customer / Technical Suppoer Team Lead - Technical Support, Customer Service and Guest Support - Stepping up into a leadership position across a Remote first business - managing the experience of enterprise customer accounts (b2b).
Wonderful maturing SaaS / Tech business with amazing growth over the last decade!
Young, dynamic team, great people - Global business, modern and polished with ace values.