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Competitive Salary & Discretionary Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why... Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today? Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Assistant to join our team based at our East Midlands Regional Office in Nottingham. The Role Are you organised, customer focused and possess excellent administration skills? Do you have experience of complaint handling within a customer service environment? If the answer is yes, then look no further, your next career could be with us! This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst offering the fantastic service that our clients have come to expect. Key duties and requirements Joining the team as Customer Liaison Assistant, you will be responsible for but not limited to; Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS. Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service. Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements. Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home. Providing administrative support to the Customer Service Department. Checking invoices and forwarding for payment. Preparing, collating, and providing defect reports. Who are we looking for? To be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative 'can do' approach to trouble shooting and the ability to work well under pressure. You will also need to be highly organised and possess the following; Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment. Experience of working within a complaint's environment previously with a key focus on customer experience. Flexible and adaptable to changing requirements. Good verbal and written communication. A basic understanding of Customer Service. Numerical and Literacy skills. What will you get in return? Discretionary bonus Buy, sell and accrual holiday scheme Private Health care Company Pension Life Assurance Other Benefits including our exclusive Avant discount platform If this sounds like you, join us and be a part of Avant's future success!
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests. The team provides support to our global customer base covering multiple time zones. Key Responsibilities: Your responsibilities include but are not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues quickly and efficiently Provision of high-quality written & verbal updates to customers on a regular basis Correctly set the customers' expectations Deliver on promise Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated Proactive management of assigned cases Maintain excellent quality of cases with detailed notes Always display a positive and can-do attitude Identify solutions and preventative measures to improve the customer's experience Ensure all cases are progressed in line with InspHire SLA's/SLO's Team Working: proactively share knowledge, including creating knowledge documentation help during times of leave/absence share and deliver on service improvement opportunities Be curious to change, evolve and develop in ways that help us better serve our customers. Key Requirements: Essential Good IT skills with demonstrable experience in a similar IT support role Knowledge of ERP or business IT systems Experience of supporting applications with MS SQL databases, including script/query writing Always display a "customer first" attitude Ability to work under pressure in a fast-paced environment Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner Ability to troubleshoot effectively and strive for first time resolution of issues. Bachelor's Degree (or equivalent) in Computer Science or related discipline or suitable industry experience. A strong interest in Ecommerce, software applications and back-end systems. Ability to learn new skills quickly and adapt to complex systems. Some experience of Business software applications. Must be able to work under pressure Highly organized, detail-oriented, analytical and technically minded. A team player with excellent verbal and written communication skills Professional, punctual and goal-driven Previous experience working with online retail business and eCommerce systems support Experience working with SOAP requests and responses Ability to read php code for troubleshooting purposes Ability to effectively prioritise tasks Desirable Knowledge of Crystal Reports Knowledge of Sage Accounting Solutions Appreciation for all products and services in the inspHire offering Experience in the Rentals industry Company Info inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world. With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products. Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.