Due to the continued and exciting growth of one of our clients we are currently recruiting for a Customer Service Advisor for their growing team.
We are looking for candidates who have a passion for customer service that also have the ability to upsell additional company products and retain existing customers when coming to renew.
We are a successful and well-established e-commerce business selling sports, fitness, healthcare and safety products is looking for an office -based Customer Service Advisor to join their online team in Clapham, London.
The role is office based in Clapham, Central London.
Along with a salary of up to £30,010.50 per annum, you will also receive 28 days of holiday including bank holidays (rising by a further holiday for each year of service up to 33 days of holiday), regular staff socials funded by the business, weekly McDonald's breakfasts, free tea and coffee, Friday beers, soft drinks and chocolate, and a staff discount on products!
Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.
General
Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
You will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.