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About the Role: We are seeking a dedicated Customer Service and Account Manager to join our dynamic team based in Kelvedon, Essex. This role requires an enthusiastic individual who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients and suppliers. The ideal candidate will be a proactive communicator, adept in multitasking, and capable of building strong relationships to enhance client engagement and retention. Key Responsibilities: Client Communication: Answer incoming calls and emails promptly, ensuring client inquiries and issues are addressed with the highest level of professionalism. Relationship Management: Develop and maintain robust relationships with clients and suppliers to ensure satisfaction and loyalty. Account Management: Oversee the accounts of current clients, ensuring their needs are met, and opportunities for upselling and account growth are identified and pursued. Sales Support: Assist the sales team with daily tasks, contributing to the overall achievement of sales targets. Customer Retention: Focus on customer engagement strategies and initiatives aimed at retaining existing clients. Order Processing: Manage and process orders for current clients efficiently. Administrative Support: Perform general administrative duties as needed, including file management, scheduling, and documentation. Team Coverage: Provide cover for staff absences due to sickness or annual leave to ensure uninterrupted service. Additional Responsibilities: Undertake any other duties as may be required by the board of directors. Candidate Profile: Experience in customer service and/or account management. Excellent communication skills, both verbal and written. Strong organizational skills with the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office Additional Information: Monday to Friday, 8.30am - 5.30pm £26,000 to £28,000 dependant on experience Commission structure available Own transport preferred due to the location of the office Friendly team
Just Recruitment is delighted to support a growing organisation based in Earls Colne - actively seeking an experienced and motivated Customer Account Manager to join its dynamic team. Main Responsibilities: Assisting with the onboarding of our new clients, working closely with the Management team Assisting the Senior Customer Account Manager with client account health on the Warehouse Management System (WMS) Supporting the Management team with customer service issues, aiming for successful resolution through liaison with all department managers and clients Supporting the Management team manage our client expectations of our capabilities, including actual and potential service achievement Supporting our managers to build and maintain the client relationship Answering and directing telephone calls Answering emails Meeting and greeting site visitors Person Specification: Previous experience working in an office or customer-service based role Excellent customer service Excellent verbal and written communication Excellent organisational skills Ability to use Microsoft Word and Outlook Free parking Monday - Friday 8.30am - 17.30pm Due to location you will need to drive