Charles Simon Associates are currently looking for an Service Desk Analyst on a permanent basis for our global business based in High Wycombe.
Service Desk Analyst - (EPOS, POS, Point of Sale, Windows, Helpdesk, Support, Hardware, Networking, LAN/WAN, DNS, DHCP, TCI/IP) - Permanent - High Wycombe
This role involves working and supporting EPOS/POS systems on a daily basis
Our client is looking for someone with good customer service skills, taking inbound calls and placing them through the system, informing customers of other products.
Responding to emails.
You must be happy working in a busy environment, be a good communicator with excellent written and spoken skills.
This is an outbound and inbound customer service role - excellent customer service.
You will be working shifts between 08.00 - 19.00 Monday to Friday, a total of 40 hours per week.
Paying a basic of £24,000, with the opportunity to increase your earnings to over £32,000 and some of the top performers earn late £30's through upselling and cross-selling.
A fantastic company based in High Wycombe are looking for a Customer Advisor to join their team.
Your main responsibility will be to manage customer queries, place orders and process escalations across a number of communication channels.
The Customer Account Advisor is also responsible for identifying up-sell/cross-sell opportunities and achieving them by working towards a monthly sales target.